Privacy Policy

1. Who is responsible

The data controller is Oro Estate, [legal entity], registered with the Dutch Chamber of Commerce under number [registration number], established at [registered address]. You can reach us at info@oroestate.nl or +31 6 25170558.

2. What data we collect

• Contact details: name, email address and phone number.
• Account data: login details and preferences in the member portal.
• Search and interest data: living preferences, saved properties and search queries.
• Financial indications: budget or home equity you provide yourself, for example via a calculation tool.
• Communication: messages you send us and the content of the contact.
• Technical data: IP address, device and browser information, and data via cookies.

3. Purposes and legal bases

We process your data only for clear purposes, each based on a legal ground:

• Providing our services and performing the agreement (performance of a contract).
• Answering questions and maintaining contact (legitimate interest).
• Improving our website and services and showing relevant properties (legitimate interest or consent).
• Sending newsletters and marketing (consent).
• Complying with legal obligations, such as tax retention requirements (legal obligation).

4. Sharing with third parties

We share your data only when necessary for our services, for example with local partners in Spain (estate agents, property developers or legal advisers) and with IT service providers that support us, such as hosting, CRM and email services.

We conclude data processing agreements with processors. When data is transferred outside the European Economic Area, we ensure appropriate safeguards. We never sell your data to third parties.

5. Retention periods

We do not keep your data longer than necessary for the purposes for which it was collected, or for as long as we are legally required to. After that, the data is deleted or anonymised.

6. Your rights

You have the right to access, rectify and erase your data. You can also request restriction of processing, object to processing and exercise the right to data portability. If you have given consent, you can withdraw it at any time.

You can submit a request via info@oroestate.nl. If you disagree with how we handle your data, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

7. Cookies

Our website uses cookies and similar techniques. How we use cookies and how you can manage them is explained in our Cookie Policy.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss and unlawful use.

9. Changes

We may update this privacy policy from time to time. The most recent version is always available on this page.

10. Contact

Do you have questions about this privacy policy or about the processing of your data? Please contact us at info@oroestate.nl.